upsell & cross sell

  • An upsell is to get the customer to spend more money – buy a more expensive model of the same type of product, or add features / warranties that relate to the product in question.
  • A cross-sell is to get the customer to spend more money buy adding more products from other categories than the product being viewed or purchased.


don’t bring up the same topic with the same evidence again and again because if it is disagreed yesterday, it won’t be agreed today.

never don’t say you are not good, say you did not put in a good way or don’t say it.

Confidence is key, but it’s important to always have the knowledge and skills to support self-assurance

consumable goods

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Not to be confused with consumer goods.

Consumables (also known as consumable goods, nondurable goods, or soft goods) are goods that, according to the 1913 edition of Webster’s Dictionary, are capable of being consumed; that may be destroyed, dissipated, wasted, or spent. John Locke specifies these as “consumable commodities.”[1]

Consumables are products that consumers buy recurrently, i.e., items which “get used up” or discarded. For example consumable office supplies are such products as paper, pens, file folders, post-it notes, computer disks, and toner or ink cartridges. This is in contrast to the capital goods or durable goods in the office, such as computers, fax machines, and other business machines or office furniture.[2]